Terms and Conditions

Terms and Conditions
Terms and Conditions of Loosh Lab These Terms govern

These Terms govern

• the use of this Website, and,
• any other related Agreement or legal relationship with the Owner in a legally binding way.

Capitalized words are defined in the relevant dedicated section of this document.

The User is required to read this document carefully.

These Terms do not create any employment, agency, or partnership relationship between the involved parties.

Owner contact email: looshlab@gmail.com

"This Website" refers to the website of Loosh Lab, including its subdomains and any other website through which Loosh Lab makes its Service available.

What you should know at a glance:

• Some of these terms may only apply to certain types of users. This means that some of the terms in these Terms of Service may only apply to consumers, businesses, or other specific types of users. These limitations will be explicitly mentioned in the relevant clause. If there is no such mention, the clause applies to all users.
  
  
• The right to withdraw only applies to European consumers. This means that only European consumers have the right to withdraw from these Terms of Service within 14 days of signing up. If you are not a European consumer, you do not have this right.
  
  
• If you are not sure whether a particular term applies to you, please contact us. If you are not sure whether a particular term in these Terms of Service applies to you, please contact us and we will be happy to clarify.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

• There are no restrictions on users, whether they are consumers or business users;

Account Registration

Users can register for an account on our website to access all of its features and functions. When registering, users must provide all required information truthfully and completely. Users can also use our website without registering, but this may limit their access to certain features and functions.

Once registered, users are responsible for keeping their login credentials confidential and secure. Users should choose passwords that meet the highest standards of strength permitted by our website. By registering, users agree to be fully responsible for all activities that occur under their username and password. If users believe that their personal information, including but not limited to user accounts, access credentials, or personal data, has been violated, disclosed, or stolen, they must immediately and unambiguously inform the owner via the contact details provided in this document.

Account termination

Users can terminate their account and stop using the Service subject to the conditions and according to the procedures outlined in the relevant section of this Website.

However, termination of the account will not be possible until the subscription period paid for by the User has expired.

Account Suspension and Deletion

The owner of this website reserves the right to suspend or delete user accounts at their sole discretion, at any time and without notice. This includes accounts that are deemed inappropriate, offensive, or in violation of these terms of service.

Users who have their accounts suspended or deleted will not be entitled to any compensation, damages, or reimbursement. Additionally, users who have their accounts suspended or deleted due to their own actions will still be responsible for paying any applicable fees or prices.

Content on this Website

• All content on this website is owned or provided by the owner or their licensors. This means that the owner of the website owns the copyright to all of the content on the website, or has permission from the copyright holder to use the content.
• The owner makes every effort to ensure that the content on this website does not infringe any applicable legal provisions or third-party rights. This means that the owner of the website takes steps to ensure that the content on the website does not violate any laws or infringe the rights of any third parties.
• However, this may not always be possible. This means that it is possible that some content on the website may infringe the rights of third parties, even if the owner of the website takes steps to prevent this.
• If you believe that any content on this website infringes your rights, please contact the owner using the contact details provided in this document. This means that if you believe that any content on the website infringes your rights, you should contact the owner of the website and they will investigate the matter.

Rights regarding content on this Website

The owner of this website owns the copyright to all of the content on the website, and users may not use this content in any way that is not necessary or implicit in the proper use of the website. For example, users may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content on this website.

In some cases, users may be able to download, copy, and/or share some content available through this website for their sole personal and non-commercial use, but only if they correctly implement the copyright attributions and all other attributions requested by the owner. 

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content Provided by Users

The Owner allows Users to upload, share or provide their own content to this Website.

By providing content to this Website, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights regarding content provided by Users

When users provide content to this website, they grant the owner a non-exclusive, royalty-free license to use that content for the operation and maintenance of this website and the owners social media platforms. This license is fully paid-up and is only for the purposes specified in the terms of service.

To the extent permitted by applicable law, users waive any moral rights in connection with the content they provide to this website.

Users are solely liable for any content they upload, post, share, or provide through this website. The owner filters or moderates this content after it has been made available.

The owner reserves the right to refuse, remove, delete, or block any content at its own discretion. This includes content that the owner considers to infringe these terms, any applicable legal provision or third-party right, or that otherwise represents a risk for users, third parties, the owner, or the availability of the service.

The removal, deletion, or blocking of content does not entitle users who have provided such content or that are liable for it to any claims for compensation, damages, or reimbursement.

Users agree to hold the owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this website.

Access to external resources

This website may contain links to external resources provided by third parties. The owner of this website has no control over these resources and is not responsible for their content or availability.

The terms and conditions that apply to these resources, including any possible grant of rights in content, are those of the third-party providers. If these terms and conditions are not available, then the applicable statutory law will apply.

Acceptable Use

This website and the service may only be used for their intended purposes, as described in these terms and applicable law.

Users are solely responsible for ensuring that their use of this website and/or the service does not violate any applicable laws, regulations, or third-party rights.

The owner reserves the right to take any appropriate action to protect its legitimate interests, including denying users access to this website or the service, terminating contracts, and reporting any misconduct to the relevant authorities.

The following activities are prohibited:

• Violating laws, regulations, or these terms.
• Infringing on the rights of third parties.
• Substantially harming the owner's legitimate interests.
• Offending the owner or any third party.

If a user engages in any of these activities, the owner may take any of the following actions:

• Deny the user access to this website or the service.
• Terminate the user's account.
• Report the user to the relevant authorities.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the products on this website are available for purchase. The fees, duration, and conditions of purchase are described below and in the dedicated sections of this website.

Product Descriptions

The prices, descriptions, and availability of products on this website are subject to change without notice. The products are presented with the greatest accuracy technically possible, but the images, colors, and other representations of the products are for reference only and do not guarantee the characteristics of the purchased product. The characteristics of the chosen product will be outlined during the purchasing process.

Here is a more detailed explanation of each point:

• The prices, descriptions, and availability of products on this website are subject to change without notice. This means that the prices, descriptions, and availability of products on this website may change at any time, without warning.
• The products are presented with the greatest accuracy technically possible. This means that the products are presented as accurately as possible, given the limitations of technology.
• The images, colors, and other representations of the products are for reference only. This means that the images, colors, and other representations of the products are not a guarantee of the actual characteristics of the product.
• The characteristics of the chosen product will be outlined during the purchasing process. This means that the characteristics of the product that you choose will be explained to you during the purchasing process.

Purchasing Process

The purchasing process on this website consists of the following steps:

1. Selecting the product. Users must indicate the desired product by selecting it, including the quantity and specific characteristics. The product will then appear in the purchase selection.
2. Reviewing the purchase selection. Users can review their purchase selection, modify, remove, or add items. They can also give specific instructions, such as "send it with a gift receipt."
3. Checking out. Users click the checkout button to be redirected to the checkout view.
4. Providing contact information. In the checkout view, users must provide their contact information, billing and shipping address, and a shipping and payment method.
5. Modifying the information. During the purchasing process, users can modify, correct, or change the information provided. They can also add a gift card, referral code, or discount code.
6. Confirming the order. After providing all the required information, users must carefully review the order and confirm it by using the relevant button or mechanism on this website. By doing so, they accept these terms and commit to pay the agreed-upon price.

Order Submission

• The submission of an order determines contract conclusion. This means that when a user submits an order, they are agreeing to the terms of the contract, including the price, taxes, and any other fees or expenses associated with the order.
• The user is obligated to pay the price, taxes, and possible further fees and expenses. This means that the user is responsible for paying for the product, as well as any taxes or other fees that may be associated with the purchase.
• In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly. This means that if the product requires the user to provide any information or data, or to make any specifications or special wishes, the user is obligated to do so.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received. This means that the user will receive a confirmation email that their order has been received.

Prices

• Users are informed about any fees, taxes, and costs during the purchasing process and before order submission. This means that users will know exactly how much they will be charged before they submit their order.
• Prices on this website are displayed either exclusive or inclusive of any applicable fees, taxes, and costs. This means that the prices may be displayed without the fees, taxes, and costs, or they may be displayed with the fees, taxes, and costs included.
• The section the user is browsing determines whether the prices are displayed exclusive or inclusive of any applicable fees, taxes, and costs. This means that the prices will be displayed differently depending on which section of the website the user is viewing.

Offers and Discounts

• Offers and discounts are always subject to eligibility criteria and terms and conditions. This means that users must meet certain criteria in order to be eligible for an offer or discount. The terms and conditions of each offer or discount will be specified in the corresponding section of the website.
• Offers and discounts are always granted at the owner's sole discretion. This means that the owner of the website has the final say on whether or not to offer a discount or special offer.
• Repeated or recurring offers or discounts do not create any claim, title, or right that users may enforce in the future. This means that users cannot expect to receive the same discount or special offer every time they make a purchase.
• Discounts or offers may be valid for a limited time only or while supplies last. This means that users should be aware that the discount or offer may expire or be discontinued at any time.
• The time indication for a limited-time offer or discount refers to the time zone of the owner. This means that the time indication will be based on the time zone of the owner's location, as specified in this document.

Methods of Payment

The owner of this website accepts a variety of payment methods. The specific methods that are available will be displayed during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. This information will be available in the dedicated section of this website.

All payments are processed through third-party services. This website does not collect any payment information, such as credit card details. Instead, the website only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the owner of this website is not obligated to fulfill the purchase order. If a payment fails or is refused, the owner reserves the right to claim any related expenses or damages from the user.

Payments in price of installments

The payment of the purchase price may be settled in two or more installments, within the deadlines specified on this Website or otherwise communicated by the Owner.

Specific Products may be excluded from this payment model.
If the User fails to meet any of the payment deadlines, the entire outstanding amount shall become immediately due and payable to the Owner.

Authorization for future PayPal payments

If users authorize PayPal's future purchase feature, this website will store an identification code linked to their PayPal account. This will allow this website to automatically process payments for future purchases or recurring installments of past purchases.

This authorization can be revoked at any time by contacting the owner or by changing the user settings offered by PayPal.

Retention of Product Ownership

• The ownership of any products ordered does not transfer to the user until the full purchase price has been received by the owner. This means that the user does not own the product until they have paid for it in full.
• This is to protect the owner in case the user does not pay for the product. If the user does not pay for the product, the owner can still retain ownership of the product and take legal action to recover the purchase price.

Delivery

• Products are delivered to the address specified by the user. This means that the user is responsible for providing the correct delivery address.
• Products are delivered in the manner specified in the order summary. This means that the user should be aware of the delivery method before they place their order.
• Upon delivery, users must inspect the contents of the delivery. This means that users should check to make sure that the products they ordered are actually the products that were delivered.
• Users must report any anomalies without delay. This means that users should report any problems with their delivery as soon as possible.
• Users may refuse to accept a visibly damaged package. This means that users do not have to accept a package that is visibly damaged.
• Products are delivered to the countries or territories specified in the relevant section of this website. This means that users should check to make sure that the products they are ordering are available in their country or territory.
• Delivery times are specified on this website or during the purchasing process. This means that users should be aware of the delivery time before they place their order.

Failed Delivery

The owner is not responsible for delivery errors caused by inaccuracies or incompleteness in the user's purchase order. The owner is also not responsible for any damages or delays that occur after the goods are handed over to the carrier if the carrier was arranged by the user.

If the goods are not received or collected at the specified time or within the specified deadline, the goods will be returned to the owner. The owner will then contact the user to schedule a second delivery attempt or to agree on the next course of action.

Unless otherwise agreed, any delivery attempt from the second attempt onwards will be at the user's expense.

Guarantees

The owner of this website offers two types of guarantees:

• Legal guarantee of conformity for goods under EU law

Under EU law, goods sold must be of satisfactory quality and fit for purpose. This means that they must meet the expectations of a reasonable person and be free from defects. If goods do not meet these standards, they are considered to be non-conforming.

The owner of this website offers a two-year guarantee of conformity for goods that are sold to European consumers. This means that if goods are non-conforming, the owner will be required to repair or replace them, or to refund the purchase price.

• Money-back-guarantee for goods

Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 30 days from the day on which the purchased goods have been delivered.

To be eligible for the money-back guarantee, you must return the goods within 30 days of purchase. Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale. Goods must be returned inside the original packaging.

Upon receipt of the goods, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, if so, refund the purchase price. If you return the goods within the 30-day period, the owner will refund the purchase price. The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.

Liability and indemnification

Limitation of liability

Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Website has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.

Indemnification

The user agrees to protect, defend, and hold harmless the owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with the user's use of the service, breach of these terms, or violation of any third-party rights.

This means that the user will be responsible for paying for any damages that are caused by their use of the service, their breach of the terms, or their violation of any third-party rights.

The user's indemnification is limited to the extent that it is permitted by law. The user is not responsible for damages that are caused by the owner's own negligence or by the actions of third parties.

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of Warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User’s use of and access to the Service, including any data or content transmitted or received by User;
• User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
• User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User’s violation of any statutory law, rule, or regulation;
• any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User’s wilful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

The owner's failure to enforce any right or provision of these terms will not be considered a waiver of that right or provision. No waiver will be effective unless in writing and signed by the owner.

A waiver of any provision of these terms will not be construed as a waiver of any other provision of these terms.

Service Interruption

The owner reserves the right to interrupt the service for maintenance, system updates, or any other changes. The owner will notify users in a timely manner of any planned interruptions.

The owner may also decide to suspend or discontinue the service altogether. If the service is discontinued, the owner will cooperate with users to enable them to withdraw their personal data or information. The owner will also respect users' rights relating to continued product use and/or compensation, as provided for by applicable law.

The service may also not be available due to reasons outside the owner's reasonable control, such as "force majeure" events (infrastructural breakdowns or blackouts, etc.).

Force majeure is a legal term that refers to events that are beyond the control of the parties to a contract. These events can include natural disasters, wars, and other unforeseen circumstances.

In the event of a force majeure event, the owner is not liable for any damages that are caused by the interruption of the service.

Service Reselling

Users are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website or its service without the owner's express prior written permission. This permission may be granted directly by the owner or through a legitimate reselling program.

Legitimate Reselling Program

A legitimate reselling program is one that is authorized by the owner and that complies with all applicable laws and regulations. Reselling programs that are not authorized by the owner or that do not comply with applicable laws and regulations are not permitted.

Violations

Violations of this section may result in a variety of penalties, including but not limited to:

• Suspension or termination of the user's account
• Legal action, including but not limited to copyright infringement claims
• Other penalties as determined by the owner

Privacy Policy

For more information about how the owner uses users' personal data, users can refer to the privacy policy of this website. The privacy policy can be found here:

The privacy policy explains:

• What personal data the owner collects from users
• How the owner uses users' personal data
• Who the owner shares users' personal data with
• How users can control their personal data
• How users can protect their personal data

Users should read the privacy policy carefully before using this website.

Intellectual Property Rights

The owner owns all intellectual property rights (including copyright, trademark, patent, and design rights) in this website. This includes all text, images, videos, software, and other content on the website.

The owner also owns all trademarks, trade names, service marks, word marks, illustrations, images, and logos that appear on the website.

These intellectual property rights are protected by applicable laws and international treaties.

Users are not permitted to use any of the intellectual property rights on this website without the owner's express permission.

Violations of this section may result in a variety of penalties, including but not limited to:

• Suspension or termination of the user's account
• Legal action, including but not limited to copyright infringement claims
• Other penalties as determined by the owner

Changes to These Terms

The owner reserves the right to amend or otherwise modify these terms at any time. If the owner makes any changes, the owner will notify users in a timely manner.

The changes will only affect the relationship between the owner and the user from the date that the changes are communicated to the user.

If the user continues to use the service after the changes have been communicated, the user will be deemed to have accepted the revised terms. If the user does not wish to be bound by the changes, the user must stop using the service and may terminate the agreement.

The previous version of the terms will govern the relationship between the owner and the user up to the point at which the user accepts the revised terms. The user can obtain any previous version of the terms from the owner.

If legally required, the owner will notify users in advance of when the modified terms will take effect.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing Law

These terms are governed by the laws of the country where the owner is based, as disclosed in the relevant section of this document. This means that if you are a user from the United States, for example, the terms will be governed by US law.

Prevalence of National Law

However, if the law of the country where you are located provides for a higher standard of consumer protection, that higher standard will prevail. For example, if you are a user from the European Union, the terms will be governed by EU law, which provides for a higher standard of consumer protection than US law.

Venue of Jurisdiction

Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the country where the owner is based. For example, if the owner is based in the United States, any disputes will be heard by the courts in the United States.

Exception for European Consumers

The above does not apply to any users who qualify as European Consumers, nor to consumers based in the United Kingdom, Switzerland, Norway, or Iceland. These users will have the right to choose the jurisdiction that will hear any disputes arising out of or in connection with these terms.

Dispute Resolution

Amicable Dispute Resolution

If you have any disputes with the owner, you can try to resolve them amicably by contacting the owner at the contact details provided in this document. The owner will try to resolve the dispute fairly and quickly.

Online Dispute Resolution for Consumers

If you are a European Consumer or a Consumer based in Norway, Iceland, or Liechtenstein, you can also use the European Commission's online dispute resolution platform to resolve disputes with the owner. The platform is available at the following link.

The platform is a free service that can help you and the owner to resolve your dispute without going to court.

If you have any questions about dispute resolution, please contact the owner.

Here is a more detailed explanation of the two options for dispute resolution:

Amicable Dispute Resolution

This is the first step in resolving any disputes with the owner. You should contact the owner at the contact details provided in this document and explain the dispute to them. The owner will then try to resolve the dispute fairly and quickly.

If you are unable to resolve the dispute with the owner amicably, you can then use the online dispute resolution platform.

Online Dispute Resolution

The European Commission's online dispute resolution platform is a free service that can help you and the owner to resolve your dispute without going to court. The platform is available in all EU languages.

To use the platform, you will need to create an account and then submit a complaint. The complaint should include a brief description of the dispute and any relevant information, such as the order number or the purchase date.

The owner will then have the opportunity to respond to your complaint. If the owner does not respond, or if you are unable to resolve the dispute with the owner, the platform will provide you with information about other options for resolving the dispute.

Definitions and legal references